Who We Are
If you're looking for quality entertainment and a friendly welcome, look no further than Lucky Nugget Online Casino! Since Lucky Nugget was established in August 1998, millions of big winners have discovered just how easy it is to Strike Gold.
With a range of over 264 interactive casino games, powered by award-winning Microgaming software, your entertaining online gaming experience is guaranteed. Add to that exclusive rewards, trustworthy customer relationships and stringent security controls, and you'll see why there's no better place to play than at Lucky Nugget.
Lucky Nugget Online Casino operates under a license granted by the Government of Malta, and we have adopted the code of conduct of the Interactive Gaming Council (IGC), of which we are a member. The Casino is reviewed monthly by independent auditors, and these reviews of the payout percentages of our games, (being the percentage of winnings to wagered amounts as shown by the data log files) are published monthly on our site and we encourage our players to view these at any time.
For your banking pleasure, Lucky Nugget offers you a variety of effortless deposit options while at all times ensuring your integrity with stringent security controls. We have implemented the latest, most effective 128-bit SSL encryption software to ensure your privacy. Your personal details are always under our protection and will never be sold.
Our commitment to customer service is a priority, with our expert team on hand 24/7 to deal with your every request. With all this and more on offer at Lucky Nugget, it's easy to see why so many of our players keep coming back to Strike Gold!
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Message From the Chairman
Welcome to Lucky Nugget Online Casino!
It gives me enormous pleasure to invite you to enjoy gaming and betting with us. My personal commitment to all our customers is to ensure that your experience is as entertaining and rewarding as possible.
I know that you return time and time again to our casino because you trust us and value our expertise. It's this that has made us world leaders in online gaming and we will continue to give you the best possible service whilst always making sure we provide complete confidentiality and security.
We are continually exploring new ways of improving our entertainment brands - introducing new games and promotions, and improving the speed and reliability of our support. We are also working to develop localized products specifically for different parts of the world.
Enjoy yourself, and here's to hours of entertainment and fantastic wins!
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Our Promise
Here at Lucky Nugget we strive to be your first choice in online gambling, and as such, our commitment to our players is to consistently bring you the most entertaining gaming experience, the most exciting promotions and the most secure, best-regulated game play available.
To that end we pledge the following:
To Give You The Best Games On The Internet:
Lucky Nugget Online Casino uses software created and powered by Microgaming Systems, the world leader in gaming software. Microgaming is consistently voted 'Best of Online Gaming' by publications such as Gambling Online, Gaming Express and Casino Player magazines. Its leadership position enables it to continually break new ground with original games and state-of-the art technology.
To Give You The Best Service And Support:
Our Customer Service Center is managed by one of the world's most experienced online service providers. You will be looked after by a dedicated team of professional support staff who offer one-on-one service, 24 hours a day, 7 days a week. We are continuously improving and speeding up the processes of registration and payouts, without compromising your confidentiality and security.
To Give you the Best Promotions and Chance of Winning:
We employ card-shuffling and randomization techniques to further ensure fair game play. Our PlayCheck service has been put in place to allow you to check and review all your game play activity and you can view your Transaction History by making use of our CashCheck facility.
All payout percentages are reviewed by independent auditors, and with an average 97% payout ratio, you can expect better returns than those from a land-based casino.
To Give you the Best Regulated Online Casino:
At Lucky Nugget, we recognize that we have a responsibility to never compromise your privacy and security. This is why we belong to the Interactive Gaming Council and operate under the strict guidelines of our rarely-awarded license from the Government of Malta. This Maltese license is highly sought-after, as the stringent due diligence carried out on both the company and the directors guarantees the safest gaming environment available.
eCOGRA (eCommerce and Online Gaming Regulation and Assurance) has recently awarded their Seal of Approval to Lucky Nugget. eCOGRA is an independent organization based in the United Kingdom , devoted to improving and ensuring the integrity and security of online gambling.
The eCOGRA Seal of Approval is awarded in recognition of:
- Fair game play
- Prompt payouts
- Player service
- Responsible Casino conduct
To Give You The Most Secure And Best Protected Playing Experience:
Your security as a player is of the utmost importance to us. We are committed to protecting your privacy, and do not sell, trade or rent your personal information to others. Online security measures (like passwords and account numbers) are used when all transactions take place. In this way no one can gain access to your financial or personal details.
When you open an account at Lucky Nugget, your details are fully encrypted by the strictest 128-bit SSL encryption, for total security. When data is transferred over the Internet, we and our e-commerce partner use 128-Bit Secure Socket Layer Encryption Technology to ensure the security of all data. This is the encryption technique of choice globally for leading financial institutions.
All commercial transactions at Lucky Nugget are facilitated by Proc-Cyber Services, the Internet's premier e-cash merchant. They provide our players with safe and secure e-cash, and play an active role in fraud prevention and detection. Their aim is to ensure the integrity of clients' accounts and safeguard payments made to you.
Risk Sentinel, an advanced fraud-management software that protects Lucky Nugget players from online fraud, has been implemented to provide you with ongoing protection.
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Gaming License
Lucky Nugget Online Casino is licensed in a reputable jurisdiction and regulated to UK and EU standards. The Republic of Malta is a member of the European Union.
Digimedia Ltd have been licensed by the Government of Malta under the provisions of the Gaming Ordinance for the purposes of operating an online casino, and as such, operate under the strict guidelines of our rarely-awarded license. This Malta License is highly sought-after, as the stringent due diligence carried out on both the company and the directors guarantees the safest gaming environment available.
For more information on Malta please visit www.lga.org.mt
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Responsible Gaming
Digimedia, the owner of Lucky Nugget Online Casino, is committed to being the very best online entertainment group in the world. This means doing everything possible to give our Players an enjoyable and safe gaming experience.
We recognize that whilst the majority of players gamble for entertainment, there are a small number who may lose control of their play. Digimedia fully supports Responsible Gaming and to ensure that you continue to enjoy safe and manageable play, please bear the following in mind:
- Gambling should be seen as entertainment and not as a means to make money;
- Keep track of the time and money you spend while gambling.
If you are worried about your gaming behavior, please take our self-assessment test or click here for more information on responsible gaming.
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Underage Gaming
Playing at Lucky Nugget Online Casino is restricted to persons over the age of 18, or the legal age of majority in their jurisdiction, whichever is greater.
One of the stringent steps we take to ensure that only people of an appropriate age enter Lucky Nugget Online Casino include using the "VerifyMe" service.
VerifyMe is an international fraud prevention service that integrates government-issued ID database checks, algorithms and web-based signatures to verify the age and identity of new players.
Any details we request from you are used to verify your identity - this is both for your protection and ours. If you have any questions, please do not hesitate to contact us at any time.
Protection of Minors
With the Internet so readily accessible in homes around the world, responsible online gaming relies heavily on responsible parenting.
In order to ensure child safety on the Internet, Lucky Nugget Online Casino encourages its Players to make use of filtering software to prevent minors from accessing certain online material.
Tips for Parents
- Do not leave your computer unattended when your casino software is running.
- Password-protect your Casino/Poker Room program.
- Do not allow persons under 18 to participate in any gambling activity.
- Keep your Casino/Poker Room account number and credit card(s) out of the reach of children.
- Do not save passwords onto your computer. Write them down instead.
- Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.
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Player Self-Exclusion
Lucky Nugget Online Casino recognizes that whilst most Players gamble for entertainment, gambling can be harmful to a small number of people.
We are committed to creating a Responsible Gaming environment by implementing and maintaining eCOGRA's Responsible Gaming requirements.
If you are concerned about your gambling behavior, please consider one of the following options:
- A minimum seven (7) day cooling off period
- A maximum six (6) month self-exclusion period
If you are concerned about your gambling behaviour, you may choose to lock your gaming account. During this time, we will also take all reasonable steps to ensure you do not receive any promotional material.
To ensure the best gaming experience, Players also have the option of adjusting deposit limits at any time.
To change your deposit limits or to request Exclusion, please contact our support team.
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Fair Game Play
Lucky Nugget has been awarded the eCOGRA Seal of Approval. eCOGRA (eCommerce and Online Gaming Regulation and Assurance) is an independent organization based in the United Kingdom, devoted to improving and ensuring the integrity and security of online gambling.
The eCOGRA Seal of Approval is awarded in recognition of:
- Fair game play
- Prompt payouts
- Player service
- Responsible Casino conduct
We employ card-shuffling and randomization techniques to ensure fair game play. Our PlayCheck service has been put in place to allow you to check and review all your game play activity and you can view your Transaction History by making use of our CashCheck facility.
In the interests of transparency and fair casino operation, Lucky Nugget Online Casino publishes monthly reports that state the percentage of payouts (being the percentage of winnings to wagered amounts as shown by the data log files) of our games.
To review the eCOGRA payout certificates please click on the eCOGRA logo below
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